All Collections
Claim management
How to contact our emergency service?
Claim management step-by-step
How do I report a claim to Luko?
I can't report my claim in the application, what should I do?
Tips for taking the video of your claim
Claims: what will Luko reimburse?
How is a claim handled?
What happens if several insurances can cover my claim?
Why doesn't Luko cover certain events in Civil Liability?
How does it work if an expertise is needed?
What happens if I'm late to report my claim ?
What if the cost of my damages is below my deductible ?
Defense and recourse coverage : What happens if the third party is not identified?
What is the anteriority principle ?
Who is considered a third party in civil liability?
How does our partner craftsman work?
What does the Defence and recourse guaranty cover ?
My home is uninhabitable: do you cover rehousing?
If my house is destroyed, how do I get compensation?
If my flat is destroyed, how do I get compensation?
Handling a Theft and vandalism claim
Managing a broken glass
Managing water damage
Handling a claim in Civil Liability and Defence and Recourse
Management of a fire
Storm or natural disaster management
How to fill in the "Statement of losses" document?
How does Luko combat fraud?
What are the risks if I make a fraudulent declaration?