First things first
Contact the police and try to locate the burglars' entry point (doors, garage door, windows ...) ;
Take photos of the entry point and signs of break-in, and videos of any rooms in your home that has been searched by the intruders ;
If there has been a break-in : secure your home to prevent a new entry (by putting up temporary locks or closing on the windows) ;
☝️ If you are insured with Extended coverage, you can call our assistance service for help on this.
Go and file your complaint at the Police Station within 48 hours.
We will need the report of the complaint ("Procès Verbal de dépôt de plainte") to handle your claim ;
Start making a list of the items that have been stolen or damaged, and gather supporting documents (such as purchase invoices).
Next : the management of the claim
Open your claim on our app : we will send you a confirmation, and a list of documents you will need to provide ;
After we receive your documents, your claim manager will validate them and calculate your damage compensation ;
In some cases : an expert will assess the damage to validate the amount of the compensation ;
This assessment can be either based on documents or via videoconference.
Once the amount is validated, we transfer you your compensation : it corresponds to the amount necessary to repair the damages, minus your deductible.
In case of damage to your door or window :
Depending on the situation, the repairs may be covered by the tenant's insurance, the landlord's insurance or sometimes the building's insurance.
☝️ A special case : If you are a tenant, in case of vandalism, contact your landlord. It is up to him to take charge of the repair of the doors and windows.
👉 Otherwise, it is your claim manager who will confirm, after examining the situation, who should take charge of the repairs.