💻 From a computer :
Go to the My account login page
Click on "Forgot your password"
Enter your e-mail address (the one you entered when you subscribed)
Click on "Reset my password" (bold must be a link)
You will then receive an email allowing you to choose a new password 📩 (remember to check your spam)
To change it, click on the "Reset my password" button in the email.
You can also copy the link given to you in the email, and paste it into the address bar of your browser.
📱 From the application :
Open your Luko application
Click on "Forgot your password?
Enter your e-mail address (the one you entered when you subscribed)
Click on "Reset my password".
You will then receive an email allowing you to choose a new password 📩 (remember to check your spam)
To change it, click on the "Reset my password" button in the email.
You can also copy the link given to you in the email, and paste it into the address bar of your browser.
There you go, all you have to do is set your new password 👌 (remember it well but don't write it down ❗)
☝️ Noteworthy :
The link sent to you in the email to reset your password is only valid for 4 hours.
If you have exceeded this time limit, you will have to repeat the entire procedure.