Here at Luko, you are free to leave at any time. We'll be sad to see you go, of course, but we understand.
How to cancel your Luko insurance?
The magic will happen in your personal space :
(Sorry, the personal space is still in french. We are working on it !)
- Go to you personal space, under "Contrat et Garanties" (that means contract and coverage)
- Click on the button "Résilier mon contrat Luko" (cancel my Luko contract) at the bottom of the page
- Our lovely Emma will take it from here. She will ask you 2 questions : why you are cancelling your contract (because feedback is the best way to improve) & when you want to cancel.
- Almost done ! You'll receive a confirmation mail at the e-mail address linked to your personal space. You will need to sign it in order for the cancellation to take place.
Be aware that in the majority of cancellation, we'll cancel your contract at the end of the paid coverage period (usually the end of the month).
That's all folks... 👋