Here at Luko, you are free to leave at any time. We'll be sad to see you go, of course, but we understand.
How to cancel your Luko insurance?
The magic will happen in your personal space :
(Sorry, the personal space is still in french. We are working on it !)
- Go to you personal space, under "Contrat et Garanties" (that means contract and coverage)
- Click on the button "Résilier mon contrat Luko" (cancel my Luko contract) at the bottom of the page
- A pop-up will open to the right of the screen ⚠️ If it doesn't, it may be because of an ad block you use.
- We ask 3 things :
- Which contract you want to cancel, in case you have several ("contrat concerné"),
- Why you are cancelling your contract. You can choose between 5 options :
J'ai déménagé means I have moved out of my home
J'ai trouvé moins cher ailleurs means I found a cheaper home insurance
J'ai vendu/ je n'ai pas acheté ce logement means I sold / didn't buy this place
Je n'utilise plus mon NVEI means I'm not using my scooter anymore (in case you wish to cancel our scooter insurance)
J'ai eu une mauvaise experience avec Luko means I've had a bad experience with Luko
Je souhaite exercer mon droit de rétraction means I wish to apply my right of withdrawal (if you cancel 14 days or less after having signed your contract)
- When you want to cancel
5. After filling the form, click on the pink button Résilier mon contrat ("cancel my contract"
Almost done ! You will then receive a mail at the e-mail address linked to your personal space. In this e-mail is a 6 digits code that you need to put on the confirmation page. Then, click again on the button Résilier mon contrat.
👉 If you haven't received the code, please check your spams. You can also click on "je n'ai pas reçu le code", to have another mail sent with another code.
Our team is always there to help you if needed. You can contact us at anytime by clicking on the blue bubble on the bottom right of your screen. 💙
That's all folks... 👋